Mobile Photo Lab™

  • capture
  • preserve
  • share
  • secure

Refund and Returns Policy

Refund and Return Policy

At Mobile Photo Lab™, we are committed to providing exceptional products and services. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

Refund Policy:

1. Print Products: If you are not entirely satisfied with the quality of your print product, please contact our customer support within 5 days of receiving your order. We will review your request and, if eligible, process a refund for a portion of the product’s purchase price.

2. Photography Services: If you are dissatisfied with the photography service provided, please notify us within 48 hours of the session. We will work with you to find a suitable solution, including rescheduling the session or issuing a partial refund.

Return Policy:

1. Print Products: In the rare event that your print product arrives damaged or with a manufacturing defect, please contact us within 7 days of receiving your order. We will arrange for a return and replacement at no additional cost to you.

2. Photography Services: Due to the personalized nature of our on-location photography services, returns are not applicable. However, we are committed to addressing any concerns promptly and providing the best possible photography experience.

To initiate a refund or return request, please contact our customer support team at Support@MobilePhotoLab.com . Kindly provide your order details and a brief explanation of the reason for the refund or return.

Please note:

– Refunds will be processed using the original payment method.

We value your satisfaction and will do our utmost to ensure you are delighted with your experience at Mobile Photo Lab™. Thank you for choosing us to capture and preserve your precious memories.

This refund and return policy is effective from August 7th, 2023.

Sincerely,

Lee Dear

Founder, Mobile Photo Lab™

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